Present
DevOps Platforms Engineer
UBS · Full-time, DevOps Platforms, Core Platform Engineering
- Enabled AI Software Development (Agentic AI Engineering) by supporting GitLab, SonarQube, GitHub Copilot, and GitLab Duo users with product/technical support, reporting bugs to the vendors, some critical severity and blocking users, and verifying their fixes. In practice an internal DevRel/DevEx role for those products.
- Ran an AI developer tool Proof of Concept (PoC) Pilot across its administration (granting access, writing technical documentation, creating a structure for gathering feedback), its technical work (debugging user issues and technical enablement together with the vendor), and its commercials: verified usage behaviour and policies, built a custom tool for data analysis, and ran my own cost and feature parity comparison against comparable tools to advise management on options.
- Ran GitLab and SonarQube platform operations: version upgrades (deprecation and breaking change analysis, implementation plans, Terraform and Ansible playbook execution, validation, and vendor liaison when something goes wrong), triaging user questions and issues from UI/UX quirks to API failures (escalating to specialised teams or the vendor when needed), maintaining documentation, FAQs, and internal knowledge content, and keeping up with the platform and feature roadmaps to bring useful new capabilities to the team's and users' attention.